Refund Policy

Last updated 19 August 2026

Dictation either fits how you work or it does not, and you cannot tell from a feature list. So VoiceSnap Pro comes with 30 days to find out, and a refund if the answer is no.

The short version

30 days from the date of purchase to ask for your money back.
No reason required. We will ask what went wrong, and you are free not to answer.
You get the full purchase price back, including any tax that was charged, to the card you paid with.
One email does it: support@voicesnap.pro, subject “Refund request”.
Your notes library stays on your computer. Refunding does not delete your work.

VoiceSnap Pro is not on sale yet. The app is pre-launch, there is no checkout, and nobody has paid us anything — voicesnap.pro/download is a waitlist. This is the policy that applies from the first day VoiceSnap Pro can be bought, published now so you can read it before you decide rather than after.

The 30-day money-back guarantee

If you buy a VoiceSnap Pro licence directly from voicesnap.pro and it is not what you wanted, tell us within 30 days of the purchase date and we will refund you in full. It applies to every licence sold on the site, at full price or at a launch discount, and it is not conditional on how much you used the app. Dictating for a month and deciding it is not for you is exactly the case this exists for.

You do not need to justify the request. If you do tell us what went wrong — the shortcut clashed with something, the accuracy was poor with your accent, it did not work in the one app you needed — that is genuinely useful, and it is often something we can fix on the spot. But a one-line “please refund me” is a complete request.

How to request a refund

Email us

Write to support@voicesnap.pro with Refund request in the subject line, from the email address you used to buy the licence. Include the order or receipt number from your purchase confirmation if you still have it — if you do not, the email address is enough for us to find the order.
We confirm

A person replies within two business days, confirming the order we found and the amount we are refunding. If there is anything that might stop us — a purchase outside the 30 days, or a licence bought from someone other than us — we say so at this point rather than going quiet.
The money goes back

We submit the refund to the payment provider, normally within two business days of confirming, and email you when it is sent. How long it then takes to appear is your bank's business, not ours — typically five to ten business days, occasionally longer for international cards.

What gets refunded

Item	Refunded?
The licence price you paid	Yes, in full — including at a discounted or founding-offer price.
Sales tax, VAT or GST charged at checkout	Yes, refunded with the licence price.
Multiple licences bought in one order	Yes. You can refund the whole order, or ask us to refund some licences and keep the rest.
Currency conversion fees your bank charged you	No — your bank charged those, and we never received them.

The refund goes back to the original payment method. We cannot send it somewhere else — not to a different card, not to a bank transfer, not as store credit. If the card has since been closed, your bank normally routes the refund to the replacement account; if it does not, contact your bank first and then come back to us.

What happens to your licence

A refund and a licence cannot both survive. When the refund is issued:

The licence key is deactivated and stops validating on your devices.
You must stop using VoiceSnap Pro and remove it from any device you installed it on. Continuing to use a refunded licence is a breach of the terms of use.
Your notes library is untouched. It lives on your own computer, it is your work, and we have no access to it. It remains readable and exportable — deleting it is your decision, not a consequence of the refund.
Your data can go too, if you want. We keep a record of the transaction because tax law requires it, but you can have the rest of your data deleted at voicesnap.pro/account-delete-request.

If you bought several licences and gave one to someone else, refunding that licence deactivates their copy too. Tell them before you ask.

The few exceptions

After 30 days. Past the window, a refund is at our discretion. Ask anyway — if the app has a defect we have not fixed, or something went wrong that is clearly on us, we would rather refund you than have you feel stuck.
Licences bought elsewhere. If you bought through a reseller, a bundle or a marketplace, that seller's refund policy applies and the request has to go to them. We cannot refund money we were not paid.
Repeated buy-and-refund cycles. Buying, refunding and buying again to keep using the app for free is abuse of the guarantee, and we will decline further purchases from that account.
Chargebacks. If you raise a chargeback with your bank instead of writing to us, the licence is deactivated immediately and the dispute is handled by the payment provider rather than by us. Everybody, including you, gets a worse outcome that way. Email first.
Fraudulent or stolen payments. Refunded and reported, with the licence revoked.

Your statutory rights

This guarantee is offered in addition to the rights you already have by law, and it does not replace or reduce them. If you are a consumer in the EU or the UK, you have a statutory right to cancel a distance purchase within 14 days; where that right applies, you keep it, and our 30-day window simply gives you longer. Nothing in this policy affects your rights in respect of a product that is faulty, not as described, or not fit for purpose.

A note on the free tools

The browser tools on voicesnap.pro/tools are free and always will be. There is nothing to refund, nothing to activate, and no account behind them.

Contact

Refund requests, questions about this policy, or a problem you would rather have fixed than refunded: support@voicesnap.pro. The same person reads all of it.